FAQ

Offset Printing

Print Ordering

Q: What type of books can be printed?

A: At TWP we are able to print any type of book in the market. Our major offset book printing product lines are: trade books, board books, thin case books, loose leaf books and hand assembly books. Contact our sales consultant to find out more.

 

Q: What are the minimum and maximum quantities?

A: The preferred minimum quantity is 1000 books. Otherwise, the use of Print on Demand (PoD) might be better for quantities under 1000 books as the cost per unit might be lower. There is no maximum quantity for offset printing.

 

Q: What are the minimum and maximum dimensions?

A: As the minimum and maximum dimensions for the different processes such as printing and binding is different, there are no fixed minimum and maximum dimensions. Contact our sales consultant or download the TWP Brochure  on our customer member download page and refer to the machinery list to find out about the minimum and maximum dimensions.

 

Q: What type of file do I need to supply for printing?

A: PDF is the accepted format. Please refer to our PDF guide in the Download section to learn how to create a PDF file for printing.

 


Delivery

Q: What kind of delivery methods do you offer?

A: We offer CIF, C&F, FOB and direct shipping to certain warehouses. Contact our sales consultant to find out more. 

 

Q: Where can you deliver to?

A: We can deliver to all major ports of the world.

 

Q: How long is the shipping time?

A: Africa – 10 to 30 days
Asia – 3 to 20 days
Australia – 7 to 23 days
Europe – 18 to 36 days
North America – 17 to 28 days
South America – 24 to 45 days

*Shipping times as provided by the Business Times. Shipping times given are approximate and based on FCL.

 

Trading Game Card Printing

Q: Can I use characters from cartoons and games in my cards?

A: You are only allowed to use characters from cartoons and games that you have created yourself, or have the copyright or licence for.

 

Q: How do I get a licence for characters?

A: You will need to speak directly with the copyright owners and request a licence their characters.

 

Q: Is my printing and packing done in a secure environment?

A: Yes. Firstly, Singapore has strong IP protection laws.  More importantly, the excellent data protection systems in our manufacturing facility ensure a fully secure environment, with additional precautions taken for the card production section.

 

Q: Do you print on different substrate?

A: Game cards are normally printed on coated paper and plastic materials. We have third party testing labs in Singapore which can do safety testing for the raw materials in order to ensure they are child-friendly, giving you that extra peace of mind.

 

Q: Can I do special finishes on my cards?

A: TWP offers a variety of customised finishes so your cards look and feel unique. Our sales team will be delighted to discuss any special finishes you wish to apply.

 

Q: Who can I contact if I want to learn more about card printing?

A: You may contact our sales team to find out more.

Digital Solution

Q: What is TWP Digital?

A: TWP Digital is our eBooks and mobile apps development division. We harness technology to transform traditional print projects into engaging digital books in the form of apps and industry standard eBooks for the customers of tomorrow. From books and comics to annual reports and catalogues, we believe in enhancing the reading experience through the use of technology. TWP Digital is also engaged in education technology by turning quality educational content into enriching and engaging digital content for students to have an entirely holistic learning experience.

 

Q: What can TWP Digital do for me?

A:  Our strengths and experience lies in the following services:

  1. eBook Services
    • Fixed layout and reflowable eBooks for B&N Nook Devices, Amazon Kindle Fire, Apple iBooks, Kobo Reader
    • Enhanced animated ePub3
    • CSS3 animations & Javascript interactive content for eBooks
    • Read aloud & text highlighting
  2. Book Apps
    • Animations & Interactivity using current programming technologies
    • iOS/Android universal apps
    • 2D and 3D animation
    • Interactive game design and development
    • Professional narration services
    • Sound FX and music design
  3. Custom Development
    • Annual reports apps
    • Company portfolio & enterprise apps
    • Digital catalogues
    • HTML5 apps
    • Augmented Reality
    • Bookshelf apps
    • Digital Rights Management (DRM) solutions

 

Q: What are the different devices the eBooks developed by TWP Digital can be delivered to?

A: We provide conversion services from native InDesign, PDF or Quark files into formats for B&N Nook Devices, Amazon Kindle Fire, Apple iBooks, Kobo Reader, Adobe Digital Editions and industry standard ePUB2 and ePUB3 formats. Find out more from our sales consultant.  

 


EBooks

Q: What is the difference between an eBook and a mobile app?

A: eBooks look and behave in a similar manner to traditional books.  The pages of an eBook turn on a digital device like a print book. They are usually accessible using an eBook Reader on native devices or using a desktop eReader. Some typical formats of eBooks are .epub, .ibooks, .mobi, .kf8, .pdf just to name a few. Mobile apps are ‘applications’ on mobile devices. They are ‘apps’ you download on your Android or Apple Devices. ‘Apps’ is a cool-sounding name for the traditional name ‘Applications’ that runs in an Operating System’s environment. There are limitations to what you can do with an eBook as opposed to a mobile app as your functions and features are already limited by the eBook formats and the reader you want your eBook to be read on. Conversely, mobile apps typically run on Android, Windows, Blackberry or Apple Operating Systems that provide a wider range of development capabilities for programmers.

 

Q: How do I publish my eBooks and put them up for sale?

A: Most eBooks can be listed directly with the eBook retailers (Amazon, B&N, iBookstore, Google Books).  Alternatively, engaging an eBook aggregator that provides listing services saves you the hassle of doing it yourself. A book aggregator may offer other services besides distribution, including eBook conversion and marketing services.

 

Q: Can TWP Digital list my titles for me?

A: Unfortunately, we do not provide listing services. However, we can advise you on how to go about submitting your works to the eBook retailers, and can also check your files for errors prior to submission.

 

Q: What are enhanced eBooks?

A: Enhanced or animated eBooks use multimedia elements (audio or video) or animations to interact with the content, bringing words to life and creating a more engaging reader experience.

 

Q: Do I need an eBook aggregator to publish my apps?

A: You can upload the apps yourself provided you have a developer account to the appropriate app retail spaces. We also offer app submission upon its development - we can help you publish your apps too.

 

Q: How are my eBooks protected during distribution?

A: When the eBook is listed in the appropriate online retail store, you can specify the type of Digital Rights Management (DRM) control you would like in place to prevent unauthorised copying and abuse.  As a publisher/author, you specify the parameters, which are also dependent on the retail store. For example, the download limit across devices per purchase, the number of concurrent reading sessions at any time and so on. Please refer to the specific retail eBook stores for their full terms and conditions. While it is common for DRM to be available at the retail end, there are DRM free options - free public domain titles or those that the rights holder has granted to provide full access.

 

Q: I am not sure what enhancements I can use in my eBook to engage my audience further, can TWP Digital help?

A: Certainly! While we can develop based on your specifications or completed storyboard for an eBook or app, we can also provide storyboarding services that share our experience in best practices for eBooks and app development.

 

Q: What is an e-PDF?

A: E-PDF is basically a PDF without the crop lines. It is of a lower resolution so as to be suitable for web publishing as opposed to printing. Many vendors convert a PDF to an e-PDF manually, page-by-page. We have a patented technology that does this conversion automatically, in batches, thus reducing the time required considerably.

 

Q: What are web-based eBooks?

A: These are eBooks that can be read and shared through a browser environment. A connection to the Internet is required for any reading to take place.

 

Q: What is the difference between PDFs and apps?

A: PDF is a file format meant to transmit two-dimensional documents in the most faithful manner. Apps are a bundle of functions and features that provides users with more engaging experiences through a high degree of interactivity.

 

Q: What is the difference between 'interactive' versus 'enhanced'?

A: Enhanced eBooks typically refer to the inclusion of multimedia elements as components of the eBook, with little interaction beyond the activation of these elements. Interactive eBooks have a greater degree of engagement that goes beyond activation, where users can interact with the contents of the eBook such as playing a game, specifying character movement, manipulating a 3D environment and other exciting possibilities.

 

Q: Is there a minimum resolution required?

A: 1680 x 1080 would be ideal for images, to ensure maximum quality across different screen sizes and resolutions.

 

Q: Does it make a difference to digital publishing if the files are in CMYK or RGB?

A: RGB colours will be able to accommodate any colours produced in CMYK format and therefore RGB is the preferred format for digital publishing.

 

Q: Will color (like color photos) look the same on different devices?

A: Generally, yes, because we will calibrate it to suit the different devices. However, we must recognize that devices have limitations.

 

Q: Can you ensure IP protection for my books?

A: Our technology allows us to protect each eBook as it is delivered online to the customers through real time encryption. Our DRM technology is on par with what other advanced companies such as what Adobe is providing.

Print-on-Demand

Print Ordering

Q: What is the difference between print-on-demand and offset printing?

A: Print-on-demand has the following features that differentiate it from offset printing:

  • No printing plates are required as printing is done from PDF files on digital printers.
  • There is no minimum print run; you can print as little as one copy.
  • Quicker turnaround time as compared to offset printing.
  • Limited number of finishes available with no special varnish offered.
  • Unable to print spot color (pantone).
  • Limited binding options as compared to offset printing.

 

Q: Why choose print on demand over offset printing?

A: Print on demand allows faster turnaround time and there are no restrictions on the minimum print run. Startup charges are also lower if printing in small quantities as there is no need to produce printing plates.

 

Q: What are the minimum and maximum quantities?

A: Print-on-demand can produce as few as one copy for books and five copies for flyers. The maximum quantity is capped at 500 copies for books and 10,000 copies for flyers. For quantities above that, offset printing might be more cost-effective.

 

Q: What are the minimum and maximum dimensions?

A: There are no minimum dimensions. For maximum dimensions, print-on-demand is limited to a maximum paper size of 330 x 482 mm and maximum image size of 317 x 464 mm (including bleed).

 

Q: What type of file do I need to supply?

A: PDF is the accepted format. Please refer to our PDF guide in the download section to learn how to create a PDF file for printing.

 


Printing

Q: Will the printed book's color match what I see on my monitor?

A: Each monitor's calibration being different, it is very difficult to obtain the exact same color as what you see on your own monitor. The best way to get the right color is to use the color code that is closest to the colour you wish to print.

 


Delivery

Q: What kind of delivery methods do you offer?

A: We offer air or sea courier delivery for products printed with print on demand.

 

Q: Where can you deliver to?

A: We can deliver internationally.

 

Q: How long does it take to deliver?

A: Upon completion, the time taken for deliver will be

  • 1 – 2 working days if you are within Singapore (Land).
  • 3 – 7 working days for other countries (Air).

Q: How can I track my delivery?

A: You can track the status of your delivery using the courier company’s tracking system with the tracking number we will provide you with.

Digital File Creation

Q: How do I go about creating a printable digital file?

A: Visit our files download page and download the digital creation guide. The guide contains information that will guide you through the process of creating a printable digital file.